Every year the National Association of State Chief Information Officers (NASCIO) releases its top 10 technology priorities. On May 28, NACIO released a white paper describing what it is calling the Four Forces Model. The Model highlights the forces – political forces, customer forces, market forces, and inertial forces – that impact how CIOs do […]
Alongside state governments across the United States, Ohio Department of Administrative Services (DAS) is an IT service broker for a series of state agencies, helping to achieve economies of scale. Over the past five years, the team led by Renee Evans, enterprise service management program administrator for Ohio DAS Office of Information Technology (OIT), has modernized its systems to track costs and IT service consumption, invoice for service usage, and has given service owners and end users significantly improved visibility into IT usage trends.