State and local government information technology (IT) officials spoke about their progress modernizing IT service and customer service delivery at ServiceNow’s Knowledge 2019 conference on May 8.

North Carolina is consolidating and optimizing enterprise IT functions across the state. The goal is to achieve economies of scale, gain new analytical capabilities, and deliver unique experiences for state agencies and divisions. 






Alongside state governments across the United States, Ohio Department of Administrative Services (DAS) is an IT service broker for a series of state agencies, helping to achieve economies of scale. Over the past five years, the team led by Renee Evans, enterprise service management program administrator for Ohio DAS Office of Information Technology (OIT), has modernized its systems to track costs and IT service consumption, invoice for service usage, and has given service owners and end users significantly improved visibility into IT usage trends.






The New York State Office of the Comptroller’s IT team wanted to deploy new processes and tools to address their 3,000 employee’s IT service requests, recognizing that delays impact both employees and the citizens they serve.






Florida Institute of Technology’s Office of Research and NASA will host Space Technology Day on the school’s Melbourne, Fla., campus May 23. The event is free and aims to bring students, professors, engineers, business leaders, and technologists together to discuss NASA’s current and future space projects, which include the agency’s plans to explore the moon and Mars. NASA Acting Space Technology Mission Directorate Administrator Jim Reuter and Associate Administrator Steve Jurczyk will give keynotes, and other NASA personnel will give technical presentations. The event will also offer information on NASA research grant programs and small business opportunities.






The Maryland Department of Information Technology (MDIT) on March 28 announced the launch of its redesigned Open Data Portal, which supports 60,000 unique users accessing roughly 1,300 publicly available datasets annually.






Scooter-rental companies in Los Angeles are split over whether to comply with the Los Angeles Department of Transportation’s (LADOT) request for them to provide real-time location data for their scooters.






San Antonio appointed Brian Dillard as its chief innovation officer earlier this month, a move that would make his interim position in the role permanent.






The state of Vermont agreed on Thursday to suspend enforcement of its net neutrality lawsuit until a suit against the Federal Communication Commission (FCC) is resolved. Similarly, telecommunication sector trade groups, who were suing Vermont over the law, agreed to delay their litigation.






Denver is hopping on the app-based voting bandwagon ahead of the 2020 elections.






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