Digital government initiatives often highlight citizen services portals to change the way residents interact with local government. But how does government deliver on the promise?
On their second day in charge of the House, Democrats debuted H.R. 1, the For The People Act, which features a wide range of election security and modernization measures, including cybersecurity standards for voting machines, an election security bug bounty program, and a requirement for online voter registration.
Federal Communications Commission (FCC) Chairman Ajit Pai announced Friday that FCC will investigate last week’s nationwide CenturyLink outage, which impacted 911 service across the country. The outage, which primarily impacted Western states, began shortly after 8 a.m. ET on Dec. 27 and was resolved by 9 p.m. ET on Dec. 28.
The Tennessee Department of Human Services (DHS) tackled a customer service dilemma that had reached critical mass by implementing a new customer service management (CSM) solution, and came out of the ordeal with lower customer wait times, a renewed and energized staff, and a demonstrably strong value proposition to satisfy the bottom-line demands of the state’s Federal funders and support a statewide service rollout.