Witnesses at a Senate Communications, Technology, Innovation and the Internet subcommittee hearing about mobile apps on Tuesday pressed senators for action on making more spectrum available for 5G and other services.
The Tennessee Department of Human Services (DHS) tackled a customer service dilemma that had reached critical mass by implementing a new customer service management (CSM) solution, and came out of the ordeal with lower customer wait times, a renewed and energized staff, and a demonstrably strong value proposition to satisfy the bottom-line demands of the state’s Federal funders and support a statewide service rollout.
The State of Ohio has established a governance model to better support IT optimization initiatives, due in large part to its success adopting new cloud platforms across agencies and dumping antiquated, siloed systems, said Renee Evans, enterprise service management administrator for Ohio’s Office of Information Technology (OIT).
The nature of work–the jobs performed and the cross-departmental collaboration required to get them done–has not changed much in the past two decades, but the means to perform those jobs can be revolutionized in the next three to five years, said John Donahoe, president and CEO of cloud platform provider ServiceNow.
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Senate Hearing Witnesses Stump for Spectrum Availability
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Washington Department of Health Rolls Out 600 Process Improvements in 2017, Cuts Service Delivery Time in Half
Ohio Administrative Services Provides Governance Model for IT Optimization