After Congress passed and President Trump signed the nearly $2 trillion Coronavirus Aid, Relief, and Economic Security Act (CARES) in March to fight the harmful effects of the COVID-19 pandemic, billions of dollars began flowing down to state and local governments through a variety of funding streams – many existing, and some new. The funds support public health, schools, businesses, transit systems, residents in need, and more.

In April, the State of Texas launched a coordinated effort to handle a surge of new payment activity due to the COVID-19 pandemic. To accommodate the increased workload, Accenture, which administers the Texas Medicaid and Healthcare Partnership (TMHP) program on behalf of the Texas Health and Human Services Commission, immediately called on its robotics process automation (RPA) group to plan an expansion of its digital worker program.