The State of Washington’s Department of Health (DOH) implemented more than 600 improvements to its cloud IT service management implementation in 2017, which helped cut the department’s IT service delivery times in half, according to two officials within the department.

About five years ago, many law enforcement officials wondered if the cloud was safe enough to hold their data. Now the FBI, the nation’s top law enforcement agency, is considering a move to a large-scale, commercial software cloud provider.






Valentine’s Day is just around the corner. If any state IT pros are still looking for a Valentine, they should look no further than digital innovation.






With a desire to improve cross-agency communication and streamline IT service delivery, Ohio turned to ServiceNow for an enterprise IT service management tool.






Esri has deployed the CrowdRescue Puerto Rico Infrastructure Map, which displays crowdsourced reports about damage from Hurricane Maria affecting the U.S. territory. The map enables a visualization of closed roads, collapsed bridges, flooding, mudslides, areas where communication is unavailable, areas that don’t have power, areas without drinking water, and areas with downed power lines.






Magnet Forensics is used by law enforcement–typically forensics labs–to recover digital footprints from smartphones, computers, and tablets. The company has launched Magnet AXIOM Cloud for recovering and examining digital evidence from cloud services and social networks; and Magnet AXIOM 1.2 with Connections–a new feature that simplifies the discovery and visualization of relationships between files and artifacts and their activity.






The North Carolina Department of Transportation announced a deployment of analytics software that is expected to improve customer service and reduce costs across the department. The NCDOT chose to partner with SAS to deploy its SAS Platform, including SAS Viya.






NASPO ValuePoint selected CGI to provide cloud-based enterprise resource planning tech to states through NASPO ValuePoint’s procurement initiative.






One of the biggest challenges for IT professionals is changing the culture of the workplace with new cloud applications, according to Greg Urban, chief operating officer for the state of Maryland.






Collaboration and a willingness to learn new practices are the best ways to address cybersecurity concerns surrounding cloud computing, according to IT leaders from across the country. Greg Urban, chief operations officer of Maryland, said that a strong core of talent makes a big difference when exploring cloud capabilities.






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