As state governments look to slow the spread of COVID-19, they are having to stand up massive contact tracing efforts practically overnight. When deciding how to best tackle the new project, the state of Maryland turned to a cloud-based call center.

The COVID-19 pandemic has made all levels of government radically change how they operate. From shifting their workforce to telework to delivering government services digitally, Federal, state, and local governments have had to pivot the way they work, while still delivering on their mission.






The Commonwealth of Virginia’s cloud-based data sharing platform is pulling double duty in the fight against the COVID-19 pandemic, in addition to its original purpose combating the opioid crisis, the state’s chief data office said July 9 during a webinar hosted by AWS and MeriTalk.






California’s City of Corona is a full-service city southeast of Los Angeles.  Corona serves over 168,000 residents with 22 departments.  Each boasts a diverse portfolio of citizen services, including utilities and public safety.  Corona’s Information Technology (IT) Department must provide reliable and cost-effective systems to support the City’s function and objectives – even through disaster or pandemic. 






When the COVID-19 pandemic struck, many court systems nationwide had to stop proceedings. But, thanks to an investment in technology modernization, including a shift to Amazon Web Services (AWS) Cloud, the New Jersey Courts system was able to stay operational without interruption, even with 99 percent of its staff working from home.






Cloud-based platform provider Domo has deployed the considerable weight of its technology arsenal to help three state governments battle the coronavirus pandemic and pave the way toward faster recovery from the impacts of COVID-19.






After a long day of driving, Iowa’s plow drivers used to have to drive back to a garage to enter their time on a timesheet. The drive could be a considerable number of miles, said the state’s chief data officer (CDO). But not anymore after a move to a cloud-based system.






In January, the 2020 U.S. Census officially begins, with the population count in remote parts of Alaska. By April 1, the process begins for the rest of the U.S. population. The census, conducted every 10 years, is the most important initiative of the U.S. Census Bureau, the Federal government’s largest statistical agency and the nation’s leading provider of quality data about its people and economy. The data collected by the census determines the number of seats each state has in the U.S. House of Representatives, and it is used to distribute more than $675 billion in Federal funds to local communities. This funding supports education, healthcare, infrastructure improvements, and more.






 The National Association of State Chief Information Officers (NASCIO) released the State CIO Top 10 Priorities for 2020 on Dec. 11.






The Florida Department of Health (FDOH) protects, promotes, and improves the health of all people in Florida through integrated state, county, and community efforts. Teams identify health risks, prevent the spread of disease, and inform the public on health issues.






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