The New Orleans Parish Communications District (OPCD) partnered with Citibot to launch an artificial intelligence (AI) powered 311 chatbot – dubbed “Jazz” – to streamline information sharing and improve customer service, the City of New Orleans said on June 15.






State and local government IT leaders delivered relatively optimistic forecasts for the role of technology and the ability of government to deliver better services in a post-pandemic environment during a panel discussion June 15 at e.Republic’s virtual State of GovTech 2021 conference.






The state and local government IT services market has finally reached its “app store moment,” thanks in part to the demands of the coronavirus pandemic and the need to improve service delivery and experience for citizens – and the government workforces that provide them.






The city of San Diego, Calif., announced that it has added more than 300 new locations to its public Wi-Fi program, dubbed “SD Access 4 All.” In addition to providing free Wi-Fi across the city, San Diego has also purchased hundreds of new laptops and 900 new mobile hotspots that residents can check out from city libraries.






California los angeles LA

The state of California has launched the first-ever statewide data warehouse focused on homelessness. In a press release, Gov. Gavin Newsom’s office said the data warehouse will “allow the state to make data-driven policy decisions in its efforts to prevent and end homelessness.”






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