Recent hacks on localities’ water supply have shown the importance of cybersecurity in the water infrastructure. Witnesses sounded the alarm about water infrastructure cybersecurity and called for training and funding investments at a July 21 Senate Environment and Public Works Committee hearing.

Customer experience has been front of mind for local governments that leverage technology to build workflows that can make governments more efficient, and Florida’s Miami-Dade County has been redesigning processes with the customers in mind by advancing projects through difficult circumstances.

The New Orleans Parish Communications District (OPCD) partnered with Citibot to launch an artificial intelligence (AI) powered 311 chatbot – dubbed “Jazz” – to streamline information sharing and improve customer service, the City of New Orleans said on June 15.

broadband

The National Science Foundation (NSF), in coordination with a consortium of 35 wireless communication corporations, announced the fourth testbed in a diverse portfolio of large-scale wireless research platforms located throughout the United States. This wireless research platform is intended to drive innovation in rural broadband connectivity in Ames, Iowa.

The City of Los Angeles Information Technology Agency (ITA) introduced the SmartLA 2028 strategy, a concise summary of their vision, approach to being a Smart City, and roadmap to accomplish said vision by 2028.

cyberattack, privacy

The city of San Diego, Calif., announced that it has added more than 300 new locations to its public Wi-Fi program, dubbed “SD Access 4 All.” In addition to providing free Wi-Fi across the city, San Diego has also purchased hundreds of new laptops and 900 new mobile hotspots that residents can check out from city libraries.

Before the COVID-19 pandemic, the city of El Cajon in California’s San Diego County did a couple of things that have made transitioning to virtual services somewhat easier. The city government tracked residents’ interactions with City Hall and thought about how citizens wanted to work with their local government, the city’s IT director said.

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