A report issued May 31 by the New America Foundation’s Cybersecurity Initiative recommends that the Federal government consider three “priority efforts” to help state governments advance their own efforts to improve cybersecurity, including “designating specific cybersecurity funding that is linked to national priorities.”

A bipartisan group of 30 senators wrote to FCC Chairman Ajit Pai on May 30 regarding their concerns about several aspects of a program the agency is conducting that will provide funding to help bring 4G wireless broadband service to primarily rural areas of the U.S.

When disasters strike, cities need robust recovery plans in place or risk finding themselves in deep trouble, said a municipal CIO and an industry leader during a May 24 webinar hosted by the Center for Government Technology.

The Howard County, Md., government streamlined its IT operations and cut its contract approval times to a fraction of what they were by building out workflows and bundling business processes on a cloud platform, said Howard County’s Deputy CIO Tom Yeatts.

Witnesses at a Senate Communications, Technology, Innovation and the Internet subcommittee hearing about mobile apps on Tuesday pressed senators for action on making more spectrum available for 5G and other services.

The Tennessee Department of Human Services (DHS) tackled a customer service dilemma that had reached critical mass by implementing a new customer service management (CSM) solution, and came out of the ordeal with lower customer wait times, a renewed and energized staff, and a demonstrably strong value proposition to satisfy the bottom-line demands of the state’s Federal funders and support a statewide service rollout.

The State of Ohio has established a governance model to better support IT optimization initiatives, due in large part to its success adopting new cloud platforms across agencies and dumping antiquated, siloed systems, said Renee Evans, enterprise service management administrator for Ohio’s Office of Information Technology (OIT).

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