If you have experience in IT, you know that minor issues and anomalies in IT services can easily become a huge bottleneck for technicians. Without the right IT service desk technology, manual processing can bog down your resources and cause unnecessary waits for those needing help. As a result, end-user satisfaction will start to fall as people suffer through long hold queues and waste valuable work hours trying to resolve issues instead of focusing on their own projects. In this article, we will discuss three challenges faced by the IT service desk and how you can overcome them.
Code for America has launched a new initiative to work with state and local governments (SLGs) to rebuild America’s safety net so that “government services are equitable, easy-to-use, and built for the digital age.”
In a bid to improve the user experience, reduce risks, and cut data processing time, the Los Angeles County Office of the Assessor announced that it has migrated its Assessor operations from a paper-based, legacy mainframe environment to the cloud.
Effectively managing the technology needs of more than 5,000 city employees, including employees that utilize technology in the field, requires the right combination of people, processes, and technology.
The State of New York released its Excelsior Pass Blueprint, which Governor Kathy Hochul described as “a national framework to aid in the development and implementation of digital health credentials.”
Eight states – Arizona, Connecticut, Georgia, Iowa, Kentucky, Maryland, Oklahoma, and Utah – will offer residents digital driver’s licenses for Apple devices.
During the ongoing COVID-19 pandemic, state unemployment insurance (UI) systems have been stressed to their limits, and have been used to help nearly 53 million workers nationwide.
After the COVID-19 pandemic led to an uptick in demand for digital services, the city of Raleigh, N.C. responded with a series of IT service management transformation steps to better meet the needs of its constituents. Beth Stagner, the city’s Director of Enterprise Applications and Data, talked about the challenges and next steps in that transformation during a virtual webinar hosted by Government Technology on July 22.
The Virginia Information Technologies Agency (VITA) said July 8 it has created, along with its partner UiPath, the first-ever public-sector offering for robotic process automation (RPA).
Virginia Governor Ralph Northam announced the creation of two statewide dashboards that should show how the state is responding to the COVID-19 pandemic and make more state-wide health equity available to residents.
