As state governments look to slow the spread of COVID-19, they are having to stand up massive contact tracing efforts practically overnight. When deciding how to best tackle the new project, the state of Maryland turned to a cloud-based call center.
California’s City of Corona is a full-service city southeast of Los Angeles. Corona serves over 168,000 residents with 22 departments. Each boasts a diverse portfolio of citizen services, including utilities and public safety. Corona’s Information Technology (IT) Department must provide reliable and cost-effective systems to support the City’s function and objectives – even through disaster or pandemic.
The Ohio Department of Transportation (ODOT) is responsible for maintaining one of the nation’s largest transportation systems, with infrastructure assets valued at more than $116B. Assets include 8,000+ lane miles, the second highest number of bridges of any state, and more than 680,000 additional assets beyond pavement and bridges – including waterways, public aviation facilities, and rail lines. More tonnage is moved through Ohio’s waterways than through the Panama Canal; and the state ranks third in the nation in terms of active rail lines.
Orange County, Fla., announced Jan. 28 that Alexa users now have access to the “Ask Orange County Government” skill. Alexa, Amazon’s voice commanded virtual assistant, can help residents connect with government services through Orange County’s 311 service. In a statement, the county government noted it is the first in Florida to develop an Alexa skill.