University of Massachusetts (UMass) Amherst has launched a new mobile check-in for tech support at the Information Technology Service Desk in the Campus Center. The goal of the new Mobile Check-In service is to help students, faculty, and staff save time and skip the line for in-person tech support service.

“In-person wait times at our Campus Center Service Desk can get long at the beginning of the semester. Our new online check in helps students, staff, and faculty hold their spot in line before they even arrive at the Campus Center,” said Anthony Laffan, IT Service Desk senior manager.

“You’ll know if you have time to grab a coffee or a snack at the Blue Wall. Just enter your name and cell number online,” Laffan added. “We’ll text you with your estimated wait time and let you know when you’re at the front of the line. You can even text back to let us know if you need more time.”

UMass Amherst community members can fill out the brief Mobile Check-In form and fill out basic data from their dorm, classroom, office, or home. The school explained that the Mobile Check-In saves a space in line and sends text-based updates on the approximate appointment time. There are options to push the appointment to a later time, get status updates, or cancel the appointment.

The check-in service was launched at the state of this semester. Since then, more than 700 people have used the virtual queue.

“The majority of people were in the queue for 10 minutes or less and over 70 percent were helped in 15 minutes or less,” said Dan Whalen, IT Service Desk assistant manager.

Read More About
Kate Polit
Kate Polit
Kate Polit is MeriTalk SLG's Assistant Copy & Production Editor, covering Cybersecurity, Education, Homeland Security, Veterans Affairs