IT leaders struggle to find enough resources to meet demand, meanwhile, highly qualified technicians are spending 2-3 months a year on manual tasks that can be automated.  Anyone working the helpdesk in IT can tell you they spend a lot of time handling requests for things like password resets, name changes, onboarding, and other common IT ticket requests.

The Department of Education and the Cybersecurity and Infrastructure Security Agency (CISA) need to do better in coordinating efforts to aid K-12 schools in cybersecurity, according to a recent report by the Government Accountability Office (GAO).

A new survey from Verizon Frontline finds that network reliability tops the list of communications requirements for first responders when they are responding to emergencies.

The National States Geographic Information Council (NSGIC) has released its 2022 State Election Director Report. The report, which was prepared by NSGIC’s Geo-Enabled Elections project, documents progress in the use of geographic information system (GIS) technology in elections across the United States since the project was begun in 2017.

Wisconsin Gov. Tony Evers announced that the state will use $40 million in Federal funding to expedite Wisconsin’s efforts to expand access to high-speed internet across the state.

A new survey from the National Association of State Chief Information Officers (NASCIO) finds that state chief information security officers (CISOs) have gained considerable strength and authority over the past few years.

The City of Pittsburgh, along with Allegheny County, Pa., has launched the Pittsburgh Digital Equity Coalition (PDEC), which is tasked with producing and implementing a five-year plan to close the digital divide in the region by the end of 2027.

President Biden last week appointed Andy Berke administrator of the Rural Utilities Service (RUS) at the U.S. Department of Agriculture (USDA).

The New York City Department of Consumer and Worker Protection (DCWP) has proposed regulations to control the use of automated employment decision tools.

Five months after launching the K-12 Digital Mapping Program, Virginia Gov. Glenn Youngkin announced over 1,000 schools and 85 school divisions have committed to using Collaborative Response Graphics (CRGs) technology as digital mapping tools to better aid first responders in the event of an emergency.