City governments aren’t typically known for their speed of service – but that’s changing. There’s a growing interest amongst the public sector in IT self-service and the benefits it can provide, especially as more and more state and local governments invest in modernizing their service management and delivery.

The deputy director of the Office of Educational Technology at the U.S. Department of Education said last week that her team will be releasing the first Federal report on AI in education in the coming weeks.

New York City Mayor Eric Adams announced that another 40,000 public housing residents across the city now have access to free internet and basic cable.

West Virginia University (WVU) confirmed that limited patient information was exposed during a data breach discovered earlier this year.

New York has launched a new online screening tool that will help working families access child care throughout the state, Gov. Kathy Hochul recently announced.

As part of the $2 billion Smart Schools Bond Act, New York has approved $31.4 million in funding for 61 Smart Schools Investment Plans.

The Massachusetts Department of Higher Education (DHE) will use $1 million in grant funding to launch the Digital Textbook and Materials Pilot program at seven colleges across the commonwealth.

The National Telecommunications and Information Administration (NTIA) said on March 1 that  it is seeking input on how to structure $2.7 billion in broadband grant programs to “ensure everyone in America has the digital skills and devices they need to realize the full potential of high-speed internet access.”

For organizations to succeed in getting started with automation efforts, experts recommend they focus on the “pain points” of the process, and use those successes to build momentum for automation.

Sens. Amy Klobuchar, D-Minn., and Shelley Moore Capito, R-W.Va., have reintroduced the Rural Broadband Protection Act, which would require a more thorough vetting and verification process for internet service providers seeking to participate in the Federal Communications Commission’s (FCC) high-cost support programs.