customer experience

The Texas Health and Human Services Commission (HHSC) has dismissed a number of employees after it learned in November that agency employees may have improperly accessed account information and personal identifying information of at least 61,000 individuals.

The Delaware Department of Education is partnering with local universities and a Delaware-based esports organization to launch a statewide educational esports program for K-12 students.

Mississippi Gov. Tate Reeves has issued an executive order (EO) that aims to foster stakeholder collaboration as the state harnesses artificial intelligence (AI) technologies.

Pennsylvania Gov. Josh Shapiro announced that the state has finished its overhaul of PA.gov, which serves as the state’s “digital front door.”

AI Artificial Intelligence

The Department of Homeland Security (DHS) has released a playbook for the public sector detailing what it calls the “responsible adoption” and “mission-focused” adoption of generative artificial intelligence (GenAI) capabilities.

broadband

Connecticut has made significant progress toward its broadband goals, with access to gigabit-speed internet rising from 38 percent of locations in 2022 to nearly 87 percent by the end of 2024, a new report shows. 

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