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The General Services Administration’s (GSA) Technology Transformation Services (TTS) has selected 14 projects to receive funding from the American Rescue Plan Act of 2021 to develop government-wide citizen-facing services to help recover and rebuild from the COVID-19 pandemic.






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If you have experience in IT, you know that minor issues and anomalies in IT services can easily become a huge bottleneck for technicians. Without the right IT service desk technology, manual processing can bog down your resources and cause unnecessary waits for those needing help. As a result, end-user satisfaction will start to fall as people suffer through long hold queues and waste valuable work hours trying to resolve issues instead of focusing on their own projects. In this article, we will discuss three challenges faced by the IT service desk and how you can overcome them.






With K-12 educational institutions increasingly targeted by ransomware and other cyber attacks during the coronavirus pandemic, the Government Accountability Office (GAO) is pushing the Department of Education to update its plans – which currently date from 2010 – for addressing cyber risks faced by schools.






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