Organizations of all sizes had to adapt operations at the onset of the pandemic – and for many local governments, the rapid transition to virtual service delivery for its residents was a steep hill to climb. But the City and County of Denver was already on a path towards more flexible, agile service delivery, easing the incline when the pandemic hit.

The City and County of Denver, Colorado improved vendor risk assessments and cut evaluation time by more than three times using a digital workflow. Julie Sutton, Denver’s Information Security Manager, shared their success and insights at ServiceNow’s Knowledge 2019 conference.

Denver is hopping on the app-based voting bandwagon ahead of the 2020 elections.

Denver’s crowdsourced data platform asking people to indicate traffic hazards has garnered more than 2,200 responses since its March 6 launch. Sixty-one people were killed in traffic-related deaths on the streets of Denver in 2016. To redress the issue, Denver is participating in Vision Zero, a program where cities use data analytics to prevent transportation-related injuries.