Scalability, flexibility, efficiency, and innovation – more than mere buzzwords, they are requirements for state agencies grappling with unprecedented technology demand. In one of the largest U.S. states, the IT department provides a full spectrum of technology services to nearly 30 state agencies, but as time and technology advanced, department leaders realized its single-vendor contract limited agencies’ ability to access best-of-breed technology and expertise.
The State of Texas announced a new digital alliance with Microsoft to address the need for digital and technical skills in the workforce. In an Oct. 22 press release, Texas and Microsoft said the alliance is “intended to create new economic opportunity, close equity, and digital skills gaps, and prepare a workforce for the 21st century.”
COVID-19 has radically changed how state and local government (SLG) services are delivered and how their workforces operate. As employees moved from physical offices to their homes, government services had to be virtualized. This has presented SLG IT teams with a host of new concerns – chief among them is cybersecurity.
In April, the State of Texas launched a coordinated effort to handle a surge of new payment activity due to the COVID-19 pandemic. To accommodate the increased workload, Accenture, which administers the Texas Medicaid and Healthcare Partnership (TMHP) program on behalf of the Texas Health and Human Services Commission, immediately called on its robotics process automation (RPA) group to plan an expansion of its digital worker program.
This hurricane season has already been one of the most destructive on record. Verizon is stepping up its efforts to support public safety and relief efforts in storm-battered states. Most importantly, the company is focused on repairing damaged communications networks and infrastructure to help governments focus on other restoration efforts.
State CIOs and technology industry leaders will gather in Austin next week for the NASCIO 2017 Annual Conference in Austin, Texas. State CIOs and other government officials will be able to exchange best practices, network, and learn about the latest technology that improves state services and citizen satisfaction.