Artificial intelligence (AI)-assisted search has emerged as one of the top three ways Gen Z residents discover online government services, according to new PayIt research, which finds that state and local agencies could push digital adoption of government services above 90%.

State and local governments have largely cleared the first hurdle in digital payments: giving residents a way to pay online. Now, they’re working on getting more people to use digital payment systems and ensuring that those systems reduce, rather than add to, pressure on government operations.

Harris County, Texas, has launched a new digital platform to modernize how residents pay property taxes.

As state and local governments ramp up digital payment options to better serve citizens, industry and government leaders explained during the PayIt Government Adoption webinar that government leaders should push forward with service offerings that both improve citizen services and boost efficiencies for government.

The State of Kansas is working to meet residents where they are by delivering services through a single mobile app.  Leveraging the power of the cloud, they are able to provide services from multiple departments and enhance the citizen experience.