State governments are slowly following the private sector to the cloud, mostly with limited programs to support specific groups within each state. Ohio is proving to be an exception to that rule, rebuilding its entire infrastructure as part of a multiyear IT modernization project with a cloud-first mind-set. And other states should consider following that example.
Most states have standardized on a call center model to help answer their citizens’ questions about everything from vehicle regulations to aid programs to special events of local interest. Yet millennials simply won’t use them, and as they begin to make up a larger part of the population, state and local governments will need to adjust.
A majority of voters are likely going to have to deal with very old technology on Nov. 8. A recent study showed that up to 43 states are planning to use voting machines that are at least 10 years old, with some moving forward with 20- or 30-year-old systems. Virginia, however, spent $28 million in 2014 to upgrade all of its machines across the state.