Redefining Service

A survey of customer service leaders across various industries indicates that the most successful customer service departments solve problems quickly, provide self-service, and encourage collaboration.

Ransomware on the Run

Ransomware can run rampant through state and local government networks if cyber professionals lack visibility into their infrastructure. These attacks generate easy-to-ask but hard-to-answer questions that can leave agencies stuck at go, unless they understand where and how the attack started. MeriTalk surveyed 150 state and local government cyber managers to better understand how agencies […]

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