The pandemic has reshaped every facet of government operations, especially constituent service delivery. The cloud, AI, and wireless connectivity have become even more important as state and local governments deal with new priorities, such as remote and hybrid work, advancing digital equity, and modernizing cybersecurity infrastructure.

Technology is central to many of these efforts, making the role of IT and that of the CIO integral to driving government transformation initiatives. Digital government now means agencies have transformed — or are in the process of transforming — their processes, data management, and services into fully connected and automated systems to deliver more timely, responsive services to constituents.

MeriTalk recently spoke with Clara Conti, Red Hat’s Vice President of North America Public Sector, to explore how state and local governments not only can accelerate their transformation — but make it sustainable.