Digital transformation is one of the latest buzzwords, but what does it mean? What exactly should you be digitizing, and how can it transform your organization?

“Digital transformation is not just putting things into a digital format,” notes Shonte Eldridge, senior director of state and local government strategy and solutions for DocuSign. “Digital transformation is making a process digital from beginning to end, from the creation of the document to when the user completes and returns it digitally, to when the information is put to use.”

In other words, true digital transformation involves improving processes. Learn more about the five areas that government agencies can focus on in their quest to improve workflows and processes.