Constituents want fast, personalized interactions with state and local governments, mirroring experiences in the private sector. However, local organizations face significant hurdles in meeting these expectations, including language barriers, varying technology literacy, and resource and budget constraints.

Digital assistants, powered by artificial intelligence (AI), present an innovative solution for delivering modern, personalized, and efficient services across public safety, utilities, education, and social programs.

Download this brief to explore the opportunities for AI digital assistants in public service delivery.