Modern digital government solutions elevate the customer experience, but simply implementing one — no matter how elegant — won’t yield the meaningful channel shift most agencies hope to see.

This guide deep dives into:

• What tech adoption looks like for residents
• The key players that drive a channel shift
• Six key concepts that are important to driving channel shift to digital
• The four maturity stages of adoption strategy and practical execution at every stage

Download this how-to guide to learn best practices and practical advice to help your organization shift residents to digital — and keep them coming back.