Across government, the importance of great customer experience could not be clearer – and expectations are growing. Constituents’ primary digital interactions with state and local governments come in the form of public service requests, payments, permits, and applications – and are all ripe for modernization and transformation.

So how are states and localities revolutionizing people-facing portals, products, and services? Where have they been able to surprise and delight residents with experiences not typically associated with government?

Join MeriTalk and PayIt to learn how your government organization can simplify modernization and deliver new and impactful customer experiences.

We explored how state governments are:

  • Accelerating digital adoption
  • Making it easier to interact with government
  • Integrating customer-facing services into any back-office system
  • Automating government workflows
  • Giving customers a consumer-grade experience


Digital Experience
Thursday, May 11, 2023
1:00 – 2:00 p.m. EDT


Caroline Boyd
Principal, Government Programs
Kelly Davis-Felner
Chief Marketing Officer
Ashley Laymon
Chief Experience Officer
The Maryland Department of Information Technology
Michael Sandor
Director of Digital Government Services
South Carolina Department of Administration


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Registration Enquiries

Jamie Shaw
703-883-9000 ext. 133