During the pandemic, state and local government agencies accelerated the shift to digital services to keep vital programs and services running. However, according to Adam Thornton, the general manager for NIC Pennsylvania, there is now a new wave of the digital transformation movement.

In the past two years, state and local government (SLG) leaders have improved their means to produce meaningful data analytics, but they still find themselves struggling to accomplish this as the amount of data collected increases at an exponential rate, according to a new report from MeriTalk.

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