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Customer experience has been front of mind for local governments that leverage technology to build workflows that can make governments more efficient, and Florida’s Miami-Dade County has been redesigning processes with the customers in mind by advancing projects through difficult circumstances.

White House national security staff took the Biden administration’s strategic thinking on ransomware prevention to the local government mayors this week, as administration advisors continued to work through a long list of policy items aimed at curbing the attacks and making them less profitable.

The Federal Communications Commission (FCC), the U.S. Department of Agriculture (USDA), and the National Telecommunications and Information Administration (NTIA) announced an interagency agreement to coordinate the distribution of Federal broadband deployment funds.

Data is at the center of the new race for technological superiority, however, data without analytics, automation, and technical know-how are just numbers on a page. Agencies need new approaches and on June 30 at a ‘Getting Gov the Right Data Skills’ webinar, Federal data experts revealed one method is to upskill an agency’s data workforce.

The New Orleans Parish Communications District (OPCD) partnered with Citibot to launch an artificial intelligence (AI) powered 311 chatbot – dubbed “Jazz” – to streamline information sharing and improve customer service, the City of New Orleans said on June 15.

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The National Science Foundation (NSF), in coordination with a consortium of 35 wireless communication corporations, announced the fourth testbed in a diverse portfolio of large-scale wireless research platforms located throughout the United States. This wireless research platform is intended to drive innovation in rural broadband connectivity in Ames, Iowa.

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